Shipping & Delivery
At RAW Gear, delivering premium pet essentials straight to your door with care and efficiency is our priority.
Processing Time
Orders are processed within 1-3 business days after payment has been confirmed. A confirmation email with tracking details will be sent as soon as your order ships.
Shipping Options & Times
RAW Gear partners with reliable shipping carriers to ensure fast and safe delivery. Estimated delivery times are as follows:
- Australia: 5–10 business days
- New Zealand: 5–10 business days
Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as customs delays.
Shipping Costs
We offer affordable flat-rate shipping to make your shopping experience even better:
- Australia: $5 AUD
- New Zealand: $5 AUD
Tracking Your Order
Once your order has shipped, a tracking link will be sent to your email. Use this link to check the status of your delivery at any time.
Customs & Import Fees
For international orders, customs fees and import taxes may apply. These charges are the responsibility of the buyer and vary by country.
Delivery Issues
If you experience any issues with your delivery—such as delays, incorrect addresses, or damaged items—please reach out via the contact form on our website. Our team is here to assist you promptly.
Need Help?
For any questions about shipping or delivery, simply fill out the contact form and we will respond as soon as possible!